Refund & Return Policy

Refund & Return Policy

Last updated: June 2026

1. Our 30-Day Satisfaction Guarantee

We stand behind every Rose Paris product. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days of the delivery date for a full refund. No questions asked.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • Returned within 30 days of the delivery date
  • Product is unopened and unused
  • Original packaging is intact and undamaged

Exception: For hygiene and safety reasons, opened or used cosmetic products cannot be returned unless the product is defective, damaged, or incorrect.

3. How to Initiate a Return

To start a return, contact us at:

Email: contact@myroseparis.com
Subject line: RETURN REQUEST — Order #[your order number]

Please include:

  • Your order number
  • The reason for your return
  • Photos if the product is damaged or defective

We will respond within 2 business days with return instructions. Do not send any items back without prior authorization — unauthorized returns cannot be processed.

4. Return Shipping Costs

Standard returns (change of mind): Return shipping costs are the responsibility of the customer.

Defective, damaged, or incorrect items: Rose Paris will cover all return shipping costs and provide a prepaid return label upon request.

5. Return Address

Your authorized return address will be provided via email after your return request is approved. We do not accept returns sent directly to our corporate address.

6. Refund Process

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 5 to 7 business days to your original payment method.

  • Credit/Debit Card or Shopify Payments: Refund to the card used at checkout
  • PayPal: Refund directly to your PayPal account

Please note that depending on your bank or card issuer, it may take an additional 3 to 5 business days for the refund to appear on your statement.

Original shipping costs are non-refundable unless the return is due to a defective, damaged, or incorrect item.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at contact@myroseparis.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will resolve the issue promptly by offering a replacement or a full refund, at your choice. Rose Paris will bear all costs associated with the return and replacement.

8. Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened or used cosmetic products (for hygiene and safety reasons)
  • Products without original packaging
  • Items that have been visibly used or damaged by the customer
  • Gift cards

9. Exchanges

We do not offer direct exchanges at this time. If you wish to receive a different product, please return your original item for a refund and place a new order.

10. Late or Missing Refunds

If you have not received your refund within the timeframe stated above:

  1. Check your bank account again
  2. Contact your credit card company — it may take some time before your refund is officially posted
  3. Contact your bank — there is often some processing time before a refund is posted
  4. If you have done all of the above and still have not received your refund, please contact us at contact@myroseparis.com

11. Consumer Protection

Nothing in this policy limits or excludes any rights you may have under applicable federal or state consumer protection laws, including but not limited to the Federal Trade Commission Act and applicable state consumer protection statutes.

MZB GLOBAL LLC, operating as Rose Paris — contact@myroseparis.com